Tableau Call Center KPI Dashboard

Description:

Developed a dynamic KPI dashboard for a call center manager to analyze monthly employee performance and call statistics. Leveraged Tableau’s interactive features to create visually intuitive charts and metrics, streamlining reporting processes and reducing analysis time by 50%. The dashboard enables data-driven decision-making by highlighting critical performance insights and trends.

Link to Tableau:

https://public.tableau.com/app/profile/juan.p.giraldo.ramirez/viz/CallCenterProject_17358468360380/LastMonthDashboard